Cancel And Returns

The client has the obligation to inspect the goods upon delivery of products and / or services if they comply with the agreement. Any complaints about a product delivered by ballony must be promptly notified to ballony by the Client within 2 months at the latest after delivery by e-mail, or in writing before the order is returned. In consultation between the Client and ballony delivery of the missing, repair, replacement or return payment can take place. If the 2-month period is exceeded, the right to complain will lapse. After the expiration of the aforementioned term ballony is deemed to have fulfilled its obligations correctly, and it is assumed that the Client has received the goods in good order, subject to proof to the contrary by the Client. If the Client does not wish to purchase a product for whatever reason, the Client has the right to return the product within 14 days after delivery to ballony, per   post. (also see the return procedure that you receive by email on request!)

1. Within 14 days after delivery (without giving a reason)
2. The article is undamaged, unused and complete
3. Warranty certificate may not be filled in
4. Return costs are for the customer
5. Return form (RMA) can be downloaded belowDownload here the RMA form ballony accepts returned goods only when these items are delivered to the address specified by ballony if possible in the original packaging and in the condition in which ballony delivered these items to the Client.

   Cancellation within 30 days is possible, however, 10% is calculated here and   (with a minimum of € 1,50) deducted from the total amount, this because of the already incurred costs for ao. product / bank / payment provider costs).

   REFUND

   After you have announced to us that you are returning your purchase, we will refund the full purchase price as soon as possible, within 14 days at the latest.
   If the product is returned to us damaged, we can charge to charge.
   Have you returned your entire order? Then you will also receive the possibly paid shipping costs for sending the package of ballony to you. You will receive the return amount on the account within 14 days after receiving the return.

   DEFECTS & WARRANTY

   If the product is defective, you can indicate this by sending an email to [email protected] . Warranty on the products is 6 months / if the customer is used correctly.

   DEFECT:
   Article returned and tested:
   It is a procedure that all returned items are tested.
   When testing a returned item (according to customer defect article) shows that the defect was caused by incorrect / incorrect consumer / customer use, no replacement item will be sent .
   The same article will then be returned to the consumer at the expense of the customer, the customer must first pay shipping costs.
   Also when the item has been found working, so not defective, the same procedure applies above.

   REPLACEMENT ITEM:
   It is standard procedure that when an item is defective (when the customer is used correctly) a replacement item is sent den.
   Delivery time depends on inventory.